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Einstein Bots

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What is a Chatbot? Chatbot is an application that converts or simulates the human conversation either via a text message or aloud. You don't have to interact with any sales rep or support person, but directly have a conversation with computer. You can connect to chatbot via talking or typing. It plays a huge role in building customer relationship. Importance of Chatbot in Digital world Chatbot gives an option to connect with customers and build relationships and also it is more smarter than email or any other communication options. For example- We have voice assistant at our home and we can ask anything whether it is about food, games, weather and etc. and answers are always intelligent and smart like humans do. Chatbots and Artificial intelligence Einstein is an Natural language understanding (NLU) technology that trains chatbots to create learning models. These learning models helps chatbots created with Salesforce to understand customer interactions in a chat...
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Einstein Analytics and Dashboard Basics

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What is Einstein Analytics?  Einstein Analytics is basically supports challenge of combining data and give all the customers and users to access it all together at one place.  Einstein analytics is Salesforce - secure, trusted, scalable and now on Mobile! It gives access to to have the instant access to data and on both the versions- Desktop and Mobile. What can we do with Einstein Analytics? It makes our life easy and give access to large amount of data in just a click. Also, it gives visual insights by which you don't have to go through lot of data reading for the business and also you can see about the coming months and future. you can also create the customized dashboard based on the data. Create aggregated views of data - Salesforce or external data and load it into datasets and this is all we are doing in Salesforce. once saved you can share with other and go for discussions on Chatter, An amazing feature of Salesforce. Getting our hands dirty in the Einstein Analytics w...
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